Getting Started with Ticket Management

The purpose of this article is to list and describe the features included in MyRacePass ticket management. 

Adding Online Tickets

• First, creating tickets. The process of creating a ticket and associating it with an event is outlined here: How Do I Add Online Tickets?
• If you would like to use advanced ticketing features for things like reserved seats, pit stalls, camping spots, or any other individual ticket purchasing, please reach out to us! You can email support@myracepass.com to gather more information. We do have this List of Needs for Box Office System with MRP Online Tickets to get prepared to use our box office point of sale system. 

Analyzing Customer Information

Once the tickets have been purchased by a customer, there are a few pieces of information we can provide for you about your customers.

• The "Customer Report" button will show you a report showing customer email addresses. There is also a "Sold Tickets" button when viewing an individual ticket event that will profile support information. The Where Can I Find Customer Information? article will give you specific information on both options. 
• The ticket analytics page will show you various demographic information about your customers. This can be very valuable when deciding where, when, and how to market to your ticket buyers: Ticket Analytics

Claiming Ticket Money and Refunding Tickets

These articles will show you how to refund an individual ticket or refund all tickets in the case of a rain out or cancellation:

• How Can I Refund an Individual Ticket?
• How Do I Issue Refunds Inside MRP Online Tickets?
• Migrating Online Ticket Sales to a New Event If My Event Is Cancelled

Finally, when the race happens, you need to collect your money! Here's how:

• How Do I Receive Money from Online Ticket Sales?
• In order to receive payments you NEED to have an ACH form on file. Here is a link to that form: ACH Form

Redeeming or Scanning Tickets on Race Night

On Race Night, there are two ways to redeem online tickets, either with an external scanner connected via USB to a computer or laptop, or via the all new in-app ticket scanner. Here is an article to help!

• Redeeming Online Tickets
• Adding Ticket Scanner Permissions
• You can also redeem tickets in the Box Office System

The Box Office System

• Adding Box Office permissions
• Using the Box Office System for online ticket sales at the front gate
• List of Needs for Box Office System with MRP Online Tickets

See Also:

• How Do I Create News Articles?
• How Do I Add Online Registrations in Season Management?
• Preparing for the Season - Tracks