The purpose of this article is to guide users through the process of examining and resolving a claim on a MyRacePass profile. If your profile has already been claimed by another user, following these steps will help ensure your claim is properly reviewed and verified.
Step 1 – Contact MyRacePass Support
Send an email to support@myracepass.com explaining that your profile has already been claimed. In your message, be sure to include:
- The exact name of the profile you are trying to claim.
- Your full name and contact information.
Step 2 – Provide Additional Verification
To help our support team confirm your identity, please be aware that you might be asked to provide additional information. This could be:
- Official documentation
- Proof of your association with the profile, such as team affiliation, race results, or other relevant records
- Any other details requested by the support team to ensure your claim is legitimate.
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