This article explains the process of granting additional user accounts access to ticket scanner/redeemer permissions. This is how you will allow other employees to have access to the ticket scanner in the MyRacePass app as well as log in to your Box Office/POS and redeem tickets in that window. You'll also see an instruction at the bottom that explains how to remove scanner access for a user.
Please add separate user accounts for each track employee. It's important to not share user credentials. Have each person who needs access to anything in MRP sign in with their own email address and password.
- Begin in the admin site by clicking the profile tab, then click Users.
- On the list that appears, anyone listed in the "Ticket Redemption" section already has access for your redemption window and in-app scanner.
Note: Anyone with Site Administrator permissions will also have Ticket Redemption and Box office permissions by default.
- In the event that the user does not appear in your list, click the Add User Permissions button to add them. Enter the user's first name, last name, and email address. Once those are entered, click the box or boxes corresponding to the permissions you want them to have. Click Add.
- If the User does not have a MyRacePass account, they will receive an email asking them to create an account. The user will have 48 hours to verify the email and create their account.
Removing any permission access can be done by click on the blue edit icon to the right of the user's name, and pressing "Delete."