The purpose of this article is to explain the process of refunding ticket holders for rain outs and cancellations from Online Ticket sales.
Promoters must fill out our ACH FORM and mail to:
PO BOX 81666
Lincoln, NE 68501.
Please note, that the email in the ACH form will need to match an administrator email on your track's account.
Sending Refunds for Rained Out or Cancelled Events.
To refund your tickets, go to Ticket Management and click on the event that you're refunding.
Once there, click on the "Get Funds/Full Refunds" button.
Note: This is also where you'd go to college your ticket funds if the race did happen. Find more information here
Once you do, follow the directions in the window that appears. First you'll be texted a code. We use the phone number provided in the ACH form. Put that code in the Verification Code Box.
To receive funds put the status of the event as REFUND. Refunds will then be processed and will appear in customer's bank accounts within 2-5 business days pending their bank's processing time.
Regarding Social Media, just be certain you say: "For the many of you who have purchased tickets online, you will be refunded your full purchase price. You will receive an email from MyRacePass explaining the refund within the next couple of days."